Politique d’expédition

Shipping Policy – Fitmo

At Fitmo, we do everything we can to prepare and ship orders as quickly and as carefully as possible. This policy sets out how orders placed on our site are prepared, shipped and delivered.

1. Where we ship

Fitmo ships worldwide, with no geographic restrictions.

Delivery times and shipping costs may vary depending on the destination country and the carrier selected at checkout.

For any question about delivery, you can contact our customer service team at:
contact@fitmo.fr

2. Order processing times

Orders are prepared and shipped within 24 to 48 business hours after payment is confirmed.

Orders placed on weekends or public holidays are processed on the next business day.

3. Delivery times

Estimated delivery times are as follows:

Destination                 Estimated time
United States               15 to 20 business days
France                      8 to 11 business days
European Union              9 to 13 business days
Rest of world               15 to 20 business days

These times are estimates. They may vary depending on the carrier, the final destination or customs formalities, all of which are outside our control.

4. Order tracking

Once your order ships, you will receive a shipping confirmation email containing a tracking link so you can follow your package.

If you have not received a confirmation email within 72 hours of placing your order, please contact customer service at:
contact@fitmo.fr

5. Shipping costs

Shipping costs are calculated automatically at checkout, based on the destination country and the shipping method selected.

The exact shipping cost is shown before you confirm your order.

6. Delivery problems

In the event of an unusual delay, a package that has not arrived, or any other transit issue, please contact customer service as soon as possible at:
contact@fitmo.fr

If a package is returned to us because of an incorrect or incomplete shipping address provided by the customer, reshipping costs may be charged to the customer.

7. Products damaged on arrival

If a package arrives damaged, or if the product has a visible defect on arrival, you must contact Fitmo within 48 hours of delivery.

Send an email to contact@fitmo.fr with photos of the package and of the product concerned. After review, an appropriate solution may be offered (replacement or refund, depending on the case).

Any request made outside this timeframe or without supporting evidence may not be considered.

8. Customs and import duties

For deliveries outside the European Union, customs duties, local taxes or import fees may be applied by the authorities of the destination country.

Any such charges are the sole responsibility of the customer and are not the responsibility of Fitmo.