Politique de remboursement

Returns and Refunds Policy

Fitmo offers a 30-day return policy, under the terms set out below.

You have 30 days from the date you receive your order to request a return or a refund, with no obligation to give a reason, provided the conditions of this policy are met in full.

Return eligibility

To be eligible for a return and a refund, the product must:

* be returned in perfect working condition, with no damage, breakage or alteration,
* show no sign of abnormal, excessive or prolonged use,
* have been used only within the scope of a reasonable trial to verify that it works,
* be returned with all of its essential accessories,
* be accompanied by valid proof of purchase (order confirmation or receipt),
* be carefully packaged to prevent any damage during return transit.

Any product showing signs of wear, deterioration, mishandling or improper use may be refused a refund, in full or in part.

Return procedure

Before sending anything back, you must contact customer service. Returns sent without a prior request cannot be processed.

All return requests must be sent by email to:
contact@fitmo.fr

Your request must include:

* your order number,
* the reason for the return.

If your request meets the terms of this policy, return instructions will be sent to you by email.

Return costs and conditions

Return shipping costs are the customer's responsibility in full.

Returns must be sent using a tracked shipping method. Fitmo cannot be held responsible for packages lost, damaged or undelivered during return transit.

Any return sent without a valid tracking number may be refused a refund.

We recommend keeping proof of shipment until your refund is confirmed.

Defective products or order errors

Please check the condition of your product as soon as it arrives.

If the product is defective, damaged on delivery, or does not match your order, contact customer service as soon as possible, providing what is needed to assess the situation (photos, a description of the problem, and your order number).

Fitmo reserves the right to review the request before proposing an appropriate solution, such as a replacement or a refund.

Products covered

All products sold by Fitmo, including sale items, may be subject to a return request, provided the conditions set out in this policy are met.

Refunds

Once the returned product has been received and inspected, you will be informed by email whether your refund has been accepted or declined.

If accepted, the refund will be issued to the original payment method within a maximum of 10 business days.

The time it takes for the refund to appear may vary depending on your bank.

Fitmo reserves the right to decline any refund where the return conditions have not been met, or where abuse or attempted fraud is identified.